Frequently Asked Questions

Everything you need to know about shopping with Detail Depot NZ

How long does shipping take within New Zealand?

We offer fast nationwide delivery. North Island orders typically arrive within 1-2 business days, while South Island and rural deliveries may take 2-4 business days.

What is your return policy for fashion items?

We want you to love your fit. If you're not satisfied, you can return unworn items with tags attached within 30 days of purchase for a full refund or exchange.

Do you offer international shipping?

Currently, Detail Depot NZ focuses on serving our local community within New Zealand to ensure the fastest delivery times and best customer service.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and interest-free installment options like Afterpay and Laybuy.

How do I know which size to choose?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our team for specific measurements.